We’re back with another episode of Own Their Phones! In this episode we have a GREAT question- why aren’t restaurant owners responding to ALL online reviews instead of just the negative ones? Shawn makes a great point when he says that restaurant owners/employees have no issues responding to all reviews or complaints in person but sometimes struggle in the digital hospitality space. You wouldn’t ignore a compliment in person, so why would you do it online? Shawn also goes into some best practices for those restaurant operators that want to take their digital hospitality to a whole new level! Check out more episodes of Own Their Phones @ www.owntheirphones.com #mattplapp #otp #calibbqmedia
